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KERAUNO RELEASE 3.1.03

Release 3.1.03 will include general performance improvements, updated functionality, and will address minor bug fixes.

  • Updated Functionality

    • Upgraded Presence for general fixes and improved stability.

    • Added additional SIP trunk templates.  

  • Bug Fixes

    • Presence

      • Fixed an issue where statuses would sometimes revert to Available overnight when Status Sync was enabled.

      • Fixed a rare issue where duplicate calls were displayed in the My Stream Panel.

PREVIOUS UPDATES

KERAUNO RELEASE 3.1.02

Release 3.1.02 will include general performance improvements, updated functionality, and will address minor bug fixes.

  • Updated Functionality

    • Call Recordings

    • Reporting

    • SMS  

  • Bug Fixes

    • Core Services​

    • System Admin

    • System Settings

    • Devices

KERAUNO 3.1 RELEASE

3.1 LIST OF ENHANCEMENTS

NEW FEATURES

  • Native SMS text messaging allows end users to collaborate over, route, queue, and escalate text messages from internal personnel and external stakeholders.
     

  • Voicemail Transcription can be turned on and used to transcribe voicemail audio into voicemail text. The processed message is then made available in the Kerauno interface and delivered via email to an end user's inbox.

NEW FUNCTIONALITY

  • Workflow action steps and other tools were created that support drag-and-drop SMS text message routing and automated message responses.
     

  • Chat+ now includes an SMS pane that is useful for end users who will manage internal, direct instant messages along with external text messages.
     

  • Ability to enable DID numbers for SMS text messaging. This functionality allows Kerauno users to receive and respond to those messages using the Kerauno Chat+ interface.
     

  • Announcing a new Kerauno for Salesforce integration and Beta program. The program will be available for partners and select accounts who wish to evaluate the new Kerauno for Salesforce experience, which will support Salesforce's Lightning experience. (Detail about the Beta program will be announced during the live 3.1 Webinar and Demonstration)

IMPROVEMENTS

  • Chat+ general improvements include restricting the ability to "delete" certain chat channels. Additional aesthetic changes have been made resulting in more consistency across the entire Chat+ user experience.
     

  • Workflow general improvements include icon consistency across workflow building and action-step modals, the ability to "Reset Zoom" while viewing the workflow canvas, making improvements to the way action steps are deleted in order to help avoid accidental deletion, and other improvements that support the new native SMS text messaging functionality.
     

  • Kerauno is steadily making continuous improvements to its reporting capabilities. In this release we've increased the speed of loading reports across the entire system.

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  • Updates will be made available for the iOS and the Android Chat+ Mobile applications. The updates will coincide with the general availability date of March 12, 2019. The updates will include bug fixes and general stability improvements.
     

  • The Kerauno Desktop Application for Windows 10 now supports desktop notifications. Users will be able to receive desktop notifications when the Kerauno Desktop Application is out of focus.

KERAUNO PATCH RELEASE 3.0.01

Patch 3.0.01 provides substantial performance improvements and includes user-experience enhancements. â€‹

KERAUNO 3.0 UPDATES

Kerauno 3.0 is packed with upgrades and improvements to make your life easier and more efficient.

ZOOM INTEGRATION WITHIN CHAT+

Quickly launch meetings via Chat+ and SMS

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If you’re using Zoom for Business, you can now easily configure an integration that quickly launches video meetings from within Chat+. Want to have a meeting on the fly? Need to review a proposal with a client? This new feature makes it a breeze.

NEW DESKTOP APP

50% better performance and increased control for admins

 

No need to use your web browser to launch Kerauno. The desktop app will free up memory and will improve platform performance. Additionally, your team will always have the latest version of Kerauno with no need to refresh web browsers.

READ-ONLY CALL FLOW BUILDER

Prevent unwanted changes in your valuable workflows

 

Give your team the ability to view call flows without giving them permission to make changes. This eliminates the possibility of accidental call flow changes while still allowing an administrator to get feedback about call flow design.

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