UNIFIED COMMUNICATIONS

Unified Communications like you’ve never seen, featuring: Single inScreen Solution which allows users to access all functions, including industry-specific software, CRM and phone in a single computer monitor. Kerauno QuickLearn, which, since the platform is so intuitive, allows for lightning-fast training and onboarding of new employees. And Kerauno RealMobile, which allows users to access the same interface on any mobile device as they would on their desktop.

VISUAL CALL CONTROL

Real-time presence management allows employees to see who is available to take calls, who is in a meeting, and who is out to lunch.

START TO FINISH ANALYTICS

From the time an agent picks up the phone to the end of the call, Kerauno captures analytics, including transfers and hold time.

BENEFITS

Understand your call center and improve customer service
If call drops, see where in the system an error occurred
Better understand customer interactions and employee performance which leads to better sales and more satisfied employees
Reporting on call flow efficiency can uncover why customers are calling in, where in the process they are disconnecting, how long they are being put on hold, and what contact methods are most utilize
Single inScreen Solution - Bringing in other web-based applications into the Presence module
Drag and Drop Workflow - ability to configure workflows via a visual interface
Visually design your call flow
Intuitive drag and drop call flow function allows for easy Integrations
Reporting & Analytics
Kerauno call detail records provide comprehensive details for any call made on the system including duration, time of the call and all parties involved
Ring Group call analytics gives managers the information they need to be successful. See highest call volumes, track call lengths and hold times by the hour, day or week

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UNIFIED COMMUNICATIONS

VISUAL CALL CONTROL

Real-time presence management allows employees to see who is available to take calls, who is in a meeting, and who is out to lunch.

START TO FINISH ANALYTICS

From the time an agent picks up the phone to the end of the call, Kerauno captures analytics, including transfers and hold time.

BENEFITS

Understand your call center and improve customer service

If call drops, see where in the system an error occurred

Better understand customer interactions and employee performance which leads to better sales and more satisfied employees

Reporting on call flow efficiency can uncover why customers are calling in, where in the process they are disconnecting, how long they are being put on hold, and what contact methods are most utilize

Single inScreen Solution - Bringing in other web-based applications into the Presence module

Drag and Drop Workflow - ability to configure workflows via a visual interface

Visually design your call flow

Intuitive drag and drop call flow function allows for easy Integrations

Reporting & Analytics

Kerauno call detail records provide comprehensive details for any call made on the system including duration, time of the call and all parties involved

Ring Group call analytics gives managers the information they need to be successful. See highest call volumes, track call lengths and hold times by the hour, day or week