New Sunshine LLC Selects Kerauno for Communications Workflow Platform

KERAUNO SOLVES REMOTE WORKFORCE CHALLENGES, ENHANCES CALL CENTER CAPABILITIES.

INDIANAPOLIS (February 12, 2018) – New Sunshine LLC, which includes the brands Australian Gold, Designer Skin, Swedish Beauty and California Tan, is the latest national corporation to select Kerauno as its mobile-first communication workflow platform.

The leading supplier of skincare and tanning products found itself dealing with the challenges of remote or mobile workforces and sought a solution that would not only keep its teams connected while on the go, but one that would also scale along with its current growth without disrupting business productivity, particularly in their call center.

“We’re headquartered in Indianapolis, but have some remote offices and agents that work from home. Cell coverage can be an issue and we have to deal with changing IP addresses on some agents’ home networks,” said Christian Fordham, Director of Information Technology at New Sunshine. “We needed a communication solution like Kerauno that would allow us to manage and control our call center processes internally and address these issues in a more timely manner.”

An additional piece to solve New Sunshine’s mobile workforce challenge was an update to its softphone client. Though only a few years old, its current platform felt outdated with limited capabilities. The Bolt softphone is fully functional and gives employees the ability to access collaboration channels, workflows and detailed analytics from within the Kerauno platform.

Kerauno’s agility allows New Sunshine to manage, maintain and control its call center workflow operations internally rather than relying on a third-party to continually build and update processes based on business goals. In addition, Kerauno seamlessly integrates into the company’s existing applications, allowing New Sunshine to customize the data they collect.

“As with any business, data drives the direction and goals of a company. When meeting with New Sunshine, we wanted to understand what their business process was like in order to find the right solution to help optimize the company’s growth,” said Josh Ross, Managing Partner of Axia Technology Partners. “By utilizing Kerauno’s workflow forms, the company is now able to capture data on call center engagement and marketing campaigns to uncover a deeper understanding of its target audience.”

New Sunshine joins a growing list of Kerauno clients including national and international brands like: Andretti Autosport, Meineke, Jackson Hewitt and the Hertz Investment Group.

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About Kerauno LLC

Kerauno is a global Communications Workflow as a Service (CWaaS) platform that powerfully connects people, process, software and systems. Through the infusion of key modes of communication including voice, SMS text, chat, email and social media, Kerauno can amplify existing business software to provide strategic insights and actionable analytics across all forms of communication which affect every industry and vertical. Headquartered in Indianapolis, Kerauno has created a global customer base that relies on its mobile-centric communications workflow platform to optimize business processes, enhance customer and employee engagements, and drive revenue to the bottom line.