5 stats about the future of the customer experience
- Kerauno Marketing
- Jun 14, 2019
- 2 min read
In a fast-paced world, customers must have the ability to interact with your company regardless of device, location or even time of day. Today, customers expect convenient, quick and efficient interactions across each and every communication channel. Businesses recognize the importance of this high-quality customer service, but many businesses still fall short of meeting the needs of the customer.
Studies have shown that frustrated customers will discard a purchase, switch to a competitor, and share their poor experiences online. This not only has a negative impact on the reputation of a company, but on the bottom line as well.
As companies evaluate their own customer experience efforts, it's important to account for the expectation of the customer, as failing to do so will lead to negative outcomes and lost business opportunities.
Kerauno is a cloud-based software platform that powerfully connects people, process, software and systems to optimize businesses communications, improve customer and employee engagement, and eliminate inefficiencies in daily workflows. These connected workflows and processes lead to a high level of customer satisfaction and retention.
Contact Kerauno for a free demo to learn how you can optimize your business processes, enhance customer and employee engagement, and drive revenue to the bottom line.
About Kerauno:
Kerauno is a global Communications Workflow as a Service (CWaaS) platform that powerfully connects people, process, software and systems. Through the infusion of key modes of communication including voice, SMS text, chat, email and social media, Kerauno can amplify existing business software to provide strategic insights and actionable analytics across all forms of communication which affect every industry and vertical. Headquartered in Indianapolis, Kerauno has created a global customer base that relies on its mobile-centric communications workflow platform to optimize business processes, enhance customer and employee engagements, and drive revenue to the bottom line.
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